PRIVACY POLICY

We are Onyx Pillow, operated by Brentwood Industries in Hong Kong. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including when you visit our website (theonyxpillow.com), place an order, or contact us.

Information We Collect

We may collect:

  • Your name and contact details (email, phone, billing and delivery addresses).

  • Purchase history and payment details.

  • Your browsing activity on our website (e.g., items in your shopping cart).

  • Communication preferences and correspondence with us.

How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.

  • Verify payments and prevent fraud.

  • Communicate with you about purchases and customer service.

  • Send you updates, offers, and product news (if you have opted in).

  • Improve our products, services, and website experience.

You can unsubscribe from marketing emails at any time by clicking the link in our emails or contacting us directly.

Data Security

We use industry-standard measures to protect your data, including encryption and secure payment processing. While no method of transmission is 100% secure, we follow best practices to safeguard your information.

Your Rights

You have the right to:

  • Access the data we hold about you.

  • Request corrections to inaccurate data.

  • Opt out of marketing communications.

  • Ask us to delete your data when it’s no longer needed.

To exercise these rights, contact us at sales@theonyxpillow.com.

Contact Us

Brentwood Industries (Onyx Pillow)
đź“Ť 610, 6/F, Stag Building, 148 Queen’s Road Central, Hong Kong
đź“ž +852 6255 1875
📧 sales@theonyxpillow.com