TERMS & CONDITIONS

Privacy Statement

Section 1 – What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, address, and email address.

When you browse our store, we may also automatically receive your computer’s internet protocol (IP) address in order to help us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products, and other updates.

Section 2 – Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify payment details, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline.

How do I withdraw my consent?
If after you opt in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time, by contacting us at sales@theonyxpillow.com.

Section 3 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 – Third-Party Services

In general, third-party providers engaged by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide.

However, some third-party service providers, such as payment processors and logistics partners, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

We recommend that you read their privacy policies so you understand how your information will be handled. Your data may also be subject to the laws of the jurisdiction(s) in which those providers or their facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Analytics: We may use analytics tools (such as Google Analytics) to help us understand how visitors use our site and improve the customer experience.

Section 5 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with sensitive information (such as payment details), the information is encrypted during transfer using secure socket layer (SSL) technology. Although no method of transmission over the internet or electronic storage is 100% secure, we implement appropriate safeguards to protect your information.

Section 6 – Cookies

We may use cookies to help us remember your preferences, keep track of shopping cart contents, and understand how visitors use our site. You can choose to opt out of cookies by adjusting your browser settings.

Examples of cookies we may use:

  • Session cookies (to track your browsing session).

  • Preference cookies (to remember your preferences).

  • Analytics cookies (to measure and analyze site performance).

Section 7 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this site.

Section 8 – Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it periodically. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at:

Onyx Pillow
📧 sales@theonyxpillow.com
đź“ž +852 6255 1875

Brentwood Industries
đź“Ť 610, 6/F, Stag Building, 148 Queen’s Road Central, Hong Kong